OUR RETURN POLICY & OUR PLEDGE TO YOU
Our policy last for 30 days from date of purchase or 7 days after item delivered. If an item doesn’t arrive, doesn't materially match the description or is defective, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, excluding shipping costs.
Customers will be responsible for return shipping cost. There are no refunds 48 hours after your order was placed. There will be no refunds if your order(s) has been processed or shipped.
For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.
Due to the nature of made-to-order custom-made items, we do not offer refunds on those items. If any of these items are defective, we will happily exchange them for you.
Return policy does not apply to sale items/our custom designed items, we do not offer exchange or refund after purchase/order confirmation unless item is defective or does not materially match the description provided. Please choose your item carefully.
Damaged/defective items must be returned in the original condition they were received in with all the accompanying accessories. You must provide us with an image of the item and email us at firstname.lastname@example.org for replacement.
We offer 7 days guarantee after item has been delivered for replacement. Please contact us with image provided.
Do NOT send item back to the senders address indicated on the package. Please email us for our returns department address. Tracking is required for returning item(s).
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Yogi Heaven and if you have any questions, please don't hesitate to contact us or refer to FAQ!